All Kintetsu Online Booking Systems are customized to the customer and all require a contract. Please contact Kintetsu Sales for details.
For reservation inquiries, please contact RSV@kintetsu.com
Alternatively, you can log in to the airline’s website to check your registered mileage. We recommend that you check your boarding pass for mileage information.
Flight operations are changing drastically. Please contact our consultants with your specific departure and arrival destinations and dates as departure times change even seasonally.
In US 1-800-JAL-FONE (1-800-525-3663*)/In Japan 0570-025-031 (Charge) /Tokyo 03-5460-0511 /Osaka 06-6344-2365 /Sapporo 011-232-1144 /Nagoya 052-265-2580 /Fukuoka 092-261-2531 /Okinawa 098-891-8203
In US 1-800-235-9262 /In Japan 0570-029-767 (Charge) /Tokyo 03-6741-6683
In US 1-800-221-1212 /In Japan 0570-077-733 (Charge)
In Us 1-800-864-8331 /In Japan 03-6732-5011
In us 1-800-433-7300 /In Japan 03-4333-7675
*Click on the Airline’s name to Open the website.
In some cases, the ticket may be Basic Economy class. If the ticket cannot be used, no credit will remain and cannot be applied toward the purchase of a new ticket. Kintetsu clearly informs customers of these conditions and arranges tickets according to customer requests.
We can send you a list of unused airline tickets on a monthly basis. We can help you reduce costs by eliminating waste.
If you have your boarding pass, you can apply for a “Missing Mileage Credit”. Please visit each airline’s website to apply.
In most cases this is not a problem if you let us know when you make your reservation, but just to be safe, please make sure to enter the information into your respective mileage accounts and link them at the same time.
Upgrades are not available for some reservation classes.
Please inform us of your desire to upgrade before making a reservation.
Open tickets are available, but they are expensive, so it is more economical to purchase a 12-month or 6-month validity ticket with a tentative return date, and change the return date when the return date is fixed.
Each airline has a different policy, but we recommend that in such cases we make arrangements for children to have a seat.
What are the baggage and weight limits for checked baggage on flights to Japan? What are the fees for additional baggage?
We recommend 4 hours prior to international flights and 3 hours prior to domestic flights. This is advised as a precautionary measure due to the high volume of traffic and the fact that unexpected events often occur these days due to airport staff shortages and other factors.
In principle, this is not necessary. However, please note that if your ticket is issued separately, you may have to pick it up at Haneda once. Please also check at the airport of departure on the day of your flight.
This may be possible with some airlines. Arrangements are subject to a fee.
This may be possible with some airlines, but there is a fee to make arrangements.
Please have the name and date of birth listed on your passport or ID card.
You should also bring your phone number, frequent flyer membership number and seat preference.
In principle, the name should match the passport name. The parentheses are unique to Japanese passports, but both the name in parentheses and the name without parentheses are recognized as surnames. We recommend that you use both.
Except for special promotional periods, we cannot change the limits on free carry-on baggage.
Airline ticket prices are not based on distance, but on supply and demand at the departure and arrival points. Therefore, supply and demand are different between Los Angeles and San Francisco, which causes such a difference.
Please let us know the details when you make your reservation. Some items may not be able to be carried on board depending on the aircraft and other equipment. Also, depending on the nature of your question, a fee may be charged.
Please contact KIE consultants in advance for all inquiries.
Policies vary by airline and destination. Usually, a single traveler under the age of 14 is required to apply for an Unaccompanied Minor; there may be a fee for Unaccompanied Minor services.
Each airline and hotel has different policies depending on age and other factors. Please contact our consultants at the time of booking. Please contact our consultants at the time of booking to inquire about fees.
Information such as manufacturer’s name, product name, size, and whether it is battery-operated or plug type is needed.
Some seats cannot be used due to low wattage.
Please make your request directly to the airline. Because your life may be in danger
Please provide accurate information yourself.
Please contact us at the time of booking. At that time, please prepare as much detail as possible about your physical condition, as support may vary depending on conditions such as whether you can ascend or descend stairs.
Some airlines offer VIP service (for a fee in some cases).
If you call us, we will respond to your call.
Our 24-hour service is available only to customers with emergency contracts. Please contact our sales staff for details. In principle, there is a charge for contacting and inquiring about our after-hours service. Arrangement fees apply.
First, you must file a lost and found report on the airline’s website. The airline will then use the information to search for the item.
First, you must report the loss at baggage claim. Please have your itinerary and other information such as your place of stay ready. You will also need a copy of your application for insurance, so please keep that in a safe place.
You can print invoice here.
All questions on online reservations will be answered by Support@kintetsu.com
Due to ticket issuance agreements between airlines, it may not be possible to make reservations on the same itinerary. We recommend making reservations on a separate record, especially when Low Cost Carriers are mixed.
Separate ticketing is required if each airline has its own rates. Please contact our consultants for more information or book separately. When contacting us, please note that fees may apply depending on the nature of your question and arrangements.
Kintetsu can assist you in implementing Concur, Deem, and Certify. We can also connect to your current expense reimbursement system.
The switchover is smooth because of the timing of the weekend.
OBT has a function.
Please be sure to click PURCHASE when making your reservation or purchase to confirm that you have received your Confirmation.
The rates are based on a credit card payment requirement at the time of reservation or a non-refundable fee if the reservation is cancelled.
Kintetsu offers hotel rates with a 24-hour cancellation policy. In many cases, the Kintetsu Hotel Rate is the lowest price for the same conditions.
Credit card information must be registered at the time of reservation to guarantee room availability. In the event of NO SHOW or cancellation after the cancellation policy date, a cancellation fee will be automatically charged to the credit card registered in the reservation guarantee.
Each hotel has a different cancellation policy. Some must be canceled 24 or 48 hours before 3 pm of your arrival date to avoid cancellation charges (except for non-refundable bookings, which are non-cancellable). For changes made after the cancellation period, one night’s room and tax will be charged to the credit card used to guarantee the reservation. When making a hotel reservation with Kintetsu, you will receive a hotel confirmation noting the cancellation policy.
If you choose a prepaid or non-refundable rate, your card will be charged right away. For other rates, a valid credit card is required at the time of booking to guarantee the reservation, but the card is not charged at the time of booking. There are also options to pay later at the hotel. For instance, if you want to change your payment option, you can do so upon check-in.
Check-in times vary at each property, but they usually are no earlier than 3 pm, and checkout times vary as well, but they are usually no earlier than 11:00 am.
A valid identification document and a credit card.
Deposits are required only on prepaid, non-refundable bookings. But, please note some hotels may check the credit card limit and availability to ensure payment will be properly processed upon check out.
Yes, if your room is available. A fee might be required depending on how early you’d like to check-in. If you need to guarantee a very early check-in, we suggest you purchase a room for the night before.
Guests can check in as late as necessary — with notice — before midnight of their arrival date. We suggest you contact the hotel directly to advise them of your arrival if it is after 9:00 pm.
Please ‘ask’ to the front desk of the hotel, be sure to settle up and get a receipt when you do so.
Please contact the front desk. Although it depends on the hotel’s policy, many hotels may accept late check-out for an additional fee. Please note, however, that this is only on a request basis, depending upon the hotel’s occupancy. Please also check the hotel’s membership reward program, because if you belong, you may have access to late check-out as one of the preferential conditions.
Please Make sure of the credit card number when check-out if you used a different card to make a reservation. Hotels can charge the final amount to the credit card used to make a reservation even though you gave another card at check-in.
Please make sure to receive a receipt as it is often hard to obtain a receipt after you check out.
For any such trouble-related issues, please start by contacting Kintetsu. In some cases, hotels may have oversold rooms and will make arrangements to find you another hotel in the immediate vicinity.
This occurred because the hotel charged on the day it entered the effective period of the cancellation policy. In reality, it can be prevented by confirming the payment method at the hotel front desk during check-in. However, with the increase in self-check-in options like KIOSKs, it’s easy to overlook this step. Once the charge has been made, some hotels have a policy that they won’t accept changes to the payment method, so please make sure to verify the payment method during check-out.
We cannot make changes to the hotel based on your convenience. However, if there are significant issues with the service (such as objectively dirty rooms), we may contact you to confirm the situation and make necessary arrangements.
Please be sure to inform the front desk of your extended stay at least one night prior to check-out time. However, it may not be possible to extend the stay due to room availability on the date of the extension. Once a rental car is rented, it is the sole responsibility of the rental agency to make arrangements to extend the rental period. Please contact the rental agency with the Rental Agreement Number (RA#), which is different from the reservation number.
If you have the membership number of the car rental company or hotel, you can log in with it and enter the necessary information to find your receipt in most cases. If you are still unable to find your receipt, please contact the front desk of the rental car company or hotel. If you still cannot find the receipt, you will need to contact the rental car company’s office or the hotel front desk. Depending on the nature of your question and the situation, you may be charged a fee for the procedure.
Some hotels offer connecting rooms while others do not. Please be sure to inform us of your preference when making a reservation. It may be request-based, but we will contact the hotel in advance to communicate your request. If you also wish for a neighboring room, we will follow a similar process. Additionally, depending on the arrangement, there may be an additional charge.
Reservations for Kintetsu Rate hotels can be made by contacting our hotel desk by email or other means. Our consultants will be happy to answer any other questions you may have.
During busy periods when many cars are rented out, it can take a long time to rent a car because cars are not returned on time. In order to avoid such a situation, we will give priority to trusted car rental companies. In addition, by signing up for a membership, you can show your loyalty to the rental company and avoid delays due to overbooking.
Insurance for car rentals can be confusing. Our sales staff will be happy to explain the details through webinars, etc., on a company-by-company basis, so please let our sales staff know.
If you notice scratches, ask to have the car replaced. Take pictures of the car before you rent it.
You can check the latest travel information on the Sherpa-provided , which consolidates travel requirements here.
And you can visit Travel.State.GovU.S. DEPARTMENT of STATE — BUREAU of CONSULAR AFFAIR.
ESTA stands for Electronic System for Travel Authorization. It is an automated system that determines the eligibility of travelers to visit the United States under the Visa Waiver Program (VWP). The VWP allows citizens of certain countries to travel to the United States for tourism or business purposes for up to 90 days without obtaining a traditional visa.
Travelers from VWP-eligible countries are required to apply for ESTA online before entering the United States. The ESTA application collects biographical and eligibility information from the traveler. The U.S. Customs and Border Protection (CBP) reviews this information to determine if the traveler poses any security or law enforcement risks. If approved, the traveler receives authorization to travel to the United States under the VWP.
It’s important to note that ESTA is not a visa but an authorization to travel to the United States under the Visa Waiver Program. Travelers who do not qualify for ESTA or plan to stay longer than 90 days or for purposes other than tourism or business should apply for a U.S. visa.
An eTA is an entry requirement for visa-exempt foreign nationals who are traveling to Canada by air. It’s electronically linked to your passport and allows you to board your flight to Canada.
U.S. citizens do not need an eTA to enter Canada for short visits, but they must carry valid U.S. travel documents, such as a U.S. passport or Enhanced Driver’s License (EDL).
Starting in mid-2025, ETIAS stands for “European Travel Information and Authorization System.” It is a new travel authorization system that the European Union (EU) is implementing for travelers from visa-exempt countries who wish to visit the Schengen Area. The Schengen Area includes most EU member states and several non-EU countries in Europe, and it allows for passport-free travel between its member countries. Starting in mid-2025,
First, please contact the airline and the Japanese Immigration Bureau (Customs). In many cases, if you have a prescription from a doctor, it is often allowed, especially for medications that do not pose a significant risk to health when taken. However, please be aware that in cases where there is no medical necessity (e.g., recreational use) for the medication, it may not be allowed.
All criteria for transit or entry differ from country to country. Therefore, baggage handling will also vary.
Please check Japan Customs.
Japan has taken measures on the visa exemption arrangements for some countries/regions.
Please visit Ministry of Foreign Affairs of Japan website for more details. Here
10 people is the minimum number of people for a group.
We can take care of all air and land arrangements. Our services also include proposals, sourcing, contracts, guest registrations, site inspections, on-site support, and post-event surveys as needed.
10 or more passengers need to fly the same itinerary in order to quality.
No, we can arrange air or land only if preferred.
We do not have any prearranged tours at this time. If you have a group of 10 or more though and are interested in going to Japan, please reach out to us and we can make an itinerary based on your requests.
We arrange trips for any type of groups ranging from educational, corporate, and leisure travel.
Pets may have various restrictions depending on their type. Please have the necessary information ready at the time of booking and our consultants will be happy to answer your questions. Depending on the nature of your question, a fee may apply.
Kintetsu offers approximately 80 different types of travel reports to help you identify expenses and set up reduction measures.
Although we have a worldwide network of partners, we may not be able to provide service in all countries. Please understand that it may take several days for us to respond to your request.
As part of our risk management measures, we can verify the travel itineraries of your company’s travelers.
In principle, we do not offer restaurant-only referrals.
Please visit our insurance page.
